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SHIPPING & RETURNS

SHIPPING POLICY

We ship usually the next business day, unless otherwise noted (such as pre orders, private signings) 

We will always pack with care to help ensure a safe delivery

​​RETURN & EXCHANGE POLICY​

To start a return, you can contact us at stiltscollectibles@gmail.com, Please ALWAYS reach out for any reason if the item is not up to standards, we are collectors too, the last thing we want is for you to be unhappy with an item from us.

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FOR STANDARD ORDERS (NON PRE-SALE)

  • ALL RETURNS REQUESTS MUST BE MADE WITHIN 14 DAYS OF THE ORDER DELIVERY. REFUNDS WILL BE PROCESSED WHEN THE ITEM IS RETURNED TO STILTS COLLECTIBLES.  

PURCHASE PRICE MINUS A 15% RESTOCKING FEE & SHIPPING IF - 

  • YOU ARE UNHAPPY WITH THE ITEM

  • YOU HAVE CHANGED YOUR MIND

PURCHASE PRICE MINUS SHIPPING IF

  • THE QUALITY OF THE ITEM IS NOT WHAT WAS LISTED

FULL REFUND INCLUDING SHIPPING IF

  • ITEM IS DAMAGED DURING TRANSIT (MUST FILE CLAIM WITH POST OFFICE BEFORE REFUND ISSUED)

  • THE ITEM IS NOT AS DESCRIBED IN THE LISTING

REFUNDS WILL NOT BE GIVEN FOR ITEMS THAT WERE SOLD AS DAMAGED, (WE WILL ALWAYS DO OUR BEST TO INDICATE FLAWS).

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PRE-ORDER RETURN POLICY

PRE-ORDERS WILL NOT BE REFUNDED FOR ANY REASON.  WE WILL DO OUR BEST TO WORK WITH YOU IF THE SITUATION IS DEEMED NECESSARY IF CONTACTED BEFORE THE ITEM IS SIGNED.

PERSONALIZED ITEMS ARE NEVER ELIGIBLE FOR RETURN ONCE COMPLETED

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FULL REFUND INCLUDING SHIPPING IF

  • In the event that your ITEM IS DAMAGED DURING TRANSIT (MUST FILE CLAIM WITH POST OFFICE BEFORE REFUND ISSUED) We try to ensure that this is never the case, but ultimately its in the hands of the delivery service to deliver safely to you.

REFUNDS WILL NOT BE GIVEN FOR PRE-ORDERS FOR THE FOLLOWING​

  • MARKER COLOR

  • INSCRIPTION REQUEST NOT FULFILLED (UNLESS PAID FOR)

  • SIGNATURE PLACEMENT

IF YOU HAVE ANY QUESTIONS BEFORE PURCHASING PLEASE LET US KNOW AND WE WILL BE GLAD TO HELP

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at stiltscollectibles@gmail.com.

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